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Common Issues ​

This page covers the most frequent problems users encounter and how to resolve them.

No project selected ​

Symptom: Clicking New Task, Files, or Terminal shows an error or does nothing.

Fix: You need to open a project first.

  1. Click All Projects in the sidebar.
  2. Select an existing project, or create one if none exist.
  3. Now retry your action.

Task appears stuck in running ​

Symptom: A task has been in running state for an unusually long time without updating.

Steps to diagnose:

  1. Open the task in Task Detail.
  2. Click the Events tab.
  3. Scroll to the bottom — look at the most recent event. Is it a shell command that's running? Is it a model call waiting for a response?
  4. If the last event is old and nothing is updating, the task may be genuinely stuck.

Fixes:

  • For a stuck shell command: The command may be waiting for input or hung. Click Cancel to abort the task, then refine your prompt to avoid the problematic command (e.g., add a timeout or avoid interactive commands).
  • For a stuck model call: Check your OpenAI API status and key validity. If the API is healthy, the task may have hit the model request timeout. Cancel and retry.
  • For a task that just seems slow: Long tasks (especially with web search or heavy reasoning) can take several minutes. Check the last event timestamp before concluding it's stuck.

Notifications not appearing ​

Symptom: You enabled notifications but aren't receiving browser alerts.

Checklist:

  1. Go to Notifications in the sidebar and verify the toggle is Enabled.
  2. Check your browser's notification permissions for this site. Look for a bell or lock icon in the URL bar.
  3. If you clicked "Block" earlier, reset the permission: in most browsers, go to Settings → Privacy & Security → Site Permissions → Notifications and remove the block for this domain.
  4. Verify you're in the correct workspace — notifications are workspace-scoped.
  5. Make sure the browser tab is not muted or in a focus/do-not-disturb mode.

Connector messages not creating tasks ​

Symptom: You send a message via Telegram, Discord, GitHub, or Email but no task is created.

Checklist:

  1. Verify pairing (Telegram/Discord): Your account must be paired to a workspace member. Go to Connectors → the relevant tab and check your pairing status.
  2. Verify default project: If no routing rule matches, messages go to the default project. If no default is set, the message is dropped. Set a default project in the connector settings.
  3. Check connector status: The connector tab should show a green "Connected" status. A red or warning status means the bot token is invalid or the gateway is disconnected.
  4. For GitHub: Confirm the comment mentions the app's bot login (@your-app-slug or @your-app-slug[bot]). Comments without a mention are ignored. Also verify the App is installed on that repository.
  5. For Email: Confirm platform admin setup is complete (inbound domain, webhook token, Brevo API key), workspace email connector is connected, and sender policy allows your sender address.
  6. Check routing rules: If you have routing rules configured, verify one matches your message. Try sending a message that matches the default rule first to confirm basic connectivity.

GitHub connector tab not visible ​

Symptom: The GitHub tab doesn't appear in the Connectors page.

Fix: The GitHub connector is disabled by default. Add "github": { "enabled": true } to your config/global.json and restart the API service.

Context window errors ​

Symptom: A task fails with a context length or token limit error.

What's happening: The conversation history grew too large for the model to process.

Fix:

  • Context compaction should handle this automatically. If it didn't, it may have been on cooldown after a previous error.
  • Check the task's Events tab for a compaction event. If none occurred, the fast model may be misconfigured.
  • Verify the fast model in Admin → Models → Specialized models is valid for your provider.
  • If the task is critical, cancel it and start fresh with a more focused prompt that provides only the essential context.

See Context Compaction for more detail.

Project shows error status ​

Symptom: A project has error status and tasks won't run.

Fixes:

  • Check the API and worker logs for errors related to this project's root path.
  • Verify the project's root directory exists on the server filesystem and is writable.
  • Try updating the project status back to active in Project Settings if the underlying issue has been resolved.

Scheduled tasks not running ​

Symptom: A scheduled task has a schedule configured but isn't running at the expected times.

Checklist:

  1. Verify the task status is scheduled (not cancelled or done).
  2. Check the worker service is running — scheduled tasks are processed by the worker.
  3. Verify the schedule expression is correct. An incorrectly formatted cron expression may never fire.
  4. Check your workspace's recurring task limits — if you've hit the maximum, new scheduled runs may be queued or dropped.

Can't log in / JWT errors ​

Symptom: Login fails or you're immediately logged out.

Fixes:

  • Verify security.jwtSecret is set in your config and hasn't changed since you last logged in (changing the secret invalidates all existing sessions).
  • Check that the API service is running and reachable.
  • Clear browser cookies/localStorage for this domain and try again.